Keeping Our Members Safe

At Xercise4Less Gyms, your health is our biggest priority which is why we’re so pleased to announce a carefully planned and phased approach to re-opening our clubs. This is according to Government orders and guidelines.

In addition to following the government guidelines, Xercise4Less are taking extra precautions to help our members stay safe and healthy. This includes additional cleaning measures and social distancing practices within each of our destinations. This is made easier by the benefit of Xercise4Less having such large gyms to train in, this will give you, our members the added peace of mind.

For our English members:​

For our Scottish and Welsh members:

Cleaning

We’re stepping up our cleaning to ensure that our equipment and our members remain safe during their time in the gym. This includes:

Safety

We’re dedicated to the health and safety of our entire community, including our staff members. In addition to adapting the environment in which they work to help ensure adequate spacing, staff will be required/advised to wear face masks and gloves where necessary. In addition, we’ve added separation screens to our reception areas to help keep both you and our teams as safe as possible. Please be patient when entering the club to allow everyone the time and space to enter the gym safely.

There will also be sanitising gel at the entrance for you to use after entering and before leaving. There will be additional hand sanitiser throughout the gym for additional peace of mind, and along with the extra measures we’ve put in place, we’ll need your help too. We’re asking all members to only bring essential items in to the gym. For example, a water bottle and a mat if necessary.

Social Distancing

We are taking careful actions to facilitate social distancing. Our clubs are huge and provide great space to be able workout and not affect others. However, we ask that all of our members are courteous to each other and adhere to the social distancing rules at all times. We have additional signage throughout to help and remind everyone to respect each other’s space.

Reopening Safety
  • Please self-isolate if you feel unwell, have key signs a fever, a new cough, loss of taste or smell or shortness of breath
  • Always wash your hands regularly
  • Cough into handkerchief or elbow or wear a face covering.

Questions?

We understand that there is a lot of change happening and you may still have questions so we’ll try and help the best that we can. Read our FAQs that may settle any of your queries and/or concerns.

  • Is my gym open?
  • ENGLAND – Due to the second national lockdown we temporarily closed all of our English gyms on 5th November but we are able to re-open on Wednesday 2nd December. No payments were taken during closure. For more information visit www.xercise4less.co.uk/closure
  • SCOTLAND – Xercise4Less Dundee, Edinburgh and Falkirk gyms remain open however, due to the restrictions imposed by the Scottish Government, group exercise classes are temporarily suspended. The rest of the gym is open for you to use. X4L Cumbernauld, East Kilbride, Hamilton, Livingston and Renfrew are temporarily closed from 6pm on Friday 20th November due to moving to Level 4.
  • WALES – Our gyms in Wales re-opened at 6am on Monday 9th November.
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  • Do I have to wear a mask and/or gloves?
    It is not mandatory that members wear masks/gloves in England, instead, we ask that you frequently wash your hands. As of Monday 14th September, in Wales and Scotland, it’s compulsory to wear a mask when you attend the gym. The latest guidelines from the Welsh and Scottish Government state that you must wear a face covering when:
    – Entering/exiting the gym
    – Using the changing rooms and/or toilets
    – Waiting for a class to start
    – Preparing to exercise
    You don’t have to wear a face covering whilst exercising but please remember to keep a safe social distance throughout your workout.
  • When will my direct debit start again?
    Your direct debit payments will recommence once your gym re-opens. If your gym re-opens after your usual direct debit billing date, your payment will be taken the following month. If your gym re-opens before your usual direct debit billing date, you will be charged on your usual date.
  • What do I do if I cancelled my direct debit whilst you were closed and want to set it up again?
    Members can reinstate their Direct Debit here: https://harlands-cloud.co.uk/payflex/
  • If I’m not ready to return to the gym can I continue to freeze my membership?
    We’ve made lots of changes in our gyms to ensure the safety of our members and staff. Please be assured that support is available if you’ve got any concerns you’d like to discuss. If you’re still not ready to return to the gym, you can freeze your membership. To do this visit our website: www.xercise4less.co.uk/manage.
  • If I have a cold or feel ill, can I still train?
    We ask all members to stay away from the gym if they have any of the 4 main symptoms: A fever, A new cough, loss of taste or smell or shortness of breath. As per the government guidelines, you should self-isolate for 7 days if you present with any of the symptoms.
  • As a member what do you expect from me?
    During this time this is a team effort between the staff in the gym and the members all working together to keep each other safe. We ask that you bring your own mat for floor work,  train alone wherever possible, no spotting in the free weight areas, wipe down the weights before returning to the racks after use, and maintain social distancing at all times by respecting each other’s space.

– All our members will be asked to clean down their equipment before and after use
– Members will be requested to return any and all equipment used during a session

  • Will there be additional cleaning by the gym staff?
    The gyms will be deep cleaned prior to re-opening. As well as maintaining our high cleanliness standards, our cleaning team will ensure additional focus is given to the hand contact areas throughout the gym. We’ve also introduced a 15 minute break between each GX class to allow the studio and equipment to be cleaned before the next class starts.
  • What should I bring to the gym?
    For additional safety we ask you to bring a water bottle (the water fountains may be used to fill water bottles) if you are working out on the floor please bring along your own mat. At this time sweat towels are not permitted on the gym floor, however blue roll will be available throughout.
  • Will the locker rooms and showers be open?
    Yes, our locker rooms and showers will be open. All we ask is that members are mindful of each other and adhere to social distancing guidelines.
  • Will you be limiting the number of people who can enter the club? We are fortunate that our gyms are within very large buildings. This has given us the capacity to space out all our equipment to allow for safe social distancing and movement around the gym.The Government suggested a time slot booking system as one example of managing capacity within gyms, however, we have an intelligent entry system within our turnstiles that counts the number of people entering and exiting the gym.  So, we always know how many people are in the gym at any one time and we have set alerts to inform the gym team if capacity reaches 80%.

    If 80% capacity is reached, the gym team will have a presence at the entrance to ensure capacity and flow is managed.  This does not mean that we will turn people away if we reach 80%, it simply means we will monitor the flow and in the rare event it passes 90%, we would at that point consider asking members to wait momentarily until someone leaves.

    We are highly confident that capacity won’t be reached, so please don’t overly worry about needing to queue.

    Each of our gyms is slightly different and we will closely monitor usage at each site. Should any additional measures be required to keep our members safe then we will put them in place without delay.

  • Is the equipment going to be spaced out enough?
    Rest assured we’ve spaced all our equipment to be in line with government guidance. In some of our smaller clubs we’ve had some equipment removed to allow this. This will allow each and everyone in the gym to train safely.
  • Will you be running GX classes?
    We’re pleased to say that we will be running GX – classes will have a reduced capacity to give you more space whilst training for increased safety. Class times will also be adjusted to allow for cleaning in between classes – some class types have been removed temporarily to allow for physical distancing – we also have an amazing Virtual offering to complement our live classes. Please note that due to Government restrictions, group exercise classes are temporarily suspended in our Scottish gyms and those in Tier 3 areas. Classes at our other gyms are still available unless stated otherwise.
  • Will I still be able to have sessions with my PT?
    Many of our PTs are self-employed and we’ve discussed safety measures with them. One-on-one and group sessions will take place following social distancing guidelines.
  • When do you think the best time to visit will be?
    We’re confident that you’ll feel comfortable training in our gyms at any time due to the measures we have put in place. We expect that our peak times will be between 7am-10am and 5pm-8pm and due to social distancing there may be a small queue to enter the gym during these times.
  • Will I be able to train with a friend?
    We want all our members to feel safe and comfortable in the gym but please don’t mix with other households if this is a measure in place in your local area. We also ask that our members follow the social distancing guidance that we have in place.
  • Do I have to follow social distancing if I am training with people from my household?
    Whilst we understand the government guidance around people in the same household being allowed to be near each other, our gyms have been set up so all equipment is 2m apart. We kindly ask that all our members adhere to the social distancing guidance.
  • Can someone spot for me in the free weights area?
    Whilst we appreciate that the free weights area is one of our most popular zones in the gym, we must consider the safety of all members and staff. We ask that when using the free weights area that you train on your own. Having a spotter means you are unable to follow social distancing. Please consider this and look at reducing the weight instead.
  • Will I be able to use the boxing ring and octagon?
    We’ve taken the decision to keep these two pieces of equipment closed for your safety. The boxing bags will still be available for you to train on.
  • Will your opening times be affected?
    Wherever possible we’ll ensure are gyms are open from 6am-10pm weekdays and 8am-8pm at weekends..
  • Will the water fountains be ok to use?
    Our water fountains will be operational, however we ask that you only use them to fill your water bottle and not to drink out of them directly.